Lysto Care
Built for studios that move fast, real support that is built into your dashboard. No detours, no delays.
When something goes wrong mid-playtest, your team shouldn't be hunting for a contact form or waiting for an email reply. Lysto Care is a dedicated, in-dashboard support experience - available the moment you need it, right where you're already working.
What Sets Lysto Apart
Support lives in your dashboard
- Most platforms route you to a separate help portal or a generic email inbox.
- With Lysto Care, support is a single click away inside the platform - no context switching, no re-explaining your setup.
Your team speaks to real people
- Lysto Care connects you directly to the Lysto Customer Success team via live chat.
- You get a human who knows the platform - not a bot, not a ticket that sits in a queue for days.
A knowledge base built for Lysto
- Support articles are organised around how Lysto actually works - Workspace, Playtests, Credits Wallet, and Account.
- Everything findable in seconds, kept current as the platform evolves.
Help that knows where you are
- Open Lysto Care on the Credits Wallet page and it surfaces credits articles. On the Playtests page, it surfaces playtest guides.
- The experience adapts to your context automatically.
"Other platforms make support feel like an afterthought. Lysto Care makes it feel like part of the product."
What's Included with Lysto Care
In-dashboard live chat
No external portal. Always one click away.
Real CS team on the other end
Human agents who know Lysto deeply.
Structured knowledge base
4 categories, built around how you work.
Auto ticket creation fallback
Your chat history is attached, always.
Already included with your Lysto subscription — no extra cost, no setup required.
The Experience, Step by Step
Click 'Lysto Care' in your dashboard
It's right there in the left nav - always visible, always one click away. No new tab, no separate login.
Browse or search for what you need
Suggested articles load instantly, matched to the page you're on. Or type your question - results are filtered to what's relevant.
Start a live chat with the CS team
A real Lysto team member picks up your conversation. They have full context on your workspace and playtest setup.
Issue resolved - or a ticket is raised
Most issues are resolved in chat. If follow-up is needed, a ticket is created automatically with your chat history attached. You'll receive an email confirmation.
Expert help, built in
Get real support from the Lysto team. Right when you need it.
